The General Insurance
Code of Practice
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Subscribers to the Code

Members of the Insurance Council of Australia (ICA) offering products covered by the Code must subscribe to the 2014 General Insurance Code of Practice.

Any other industry participants may also subscribe, and the ICA encourages all general insurers to adopt the Code.

The companies listed below adopted the 2014 General Insurance Code of Practice on June 30, 2015, unless an earlier date is noted below:

  1. AAI Limited [1]
  2. AIG Australia Ltd [2]
  3. AIOI Nissay Dowa Insurance Company Australia Pty Limited (ADICA) [3]
  4. Allianz Australia Insurance Ltd
  5. Ansvar Insurance Ltd
  6. Assetinsure Pty Ltd
  7. Auto & General Insurance Company Ltd
  8. Berkshire Hathaway Speciality Insurance Company 
  9. Catholic Church Insurance Ltd
  10. Chubb Insurance Australia Ltd [4] 
  11. Commonwealth Insurance Ltd
  12. Credicorp Insurance Pty Ltd
  13. Defence Service Homes Insurance Scheme
  14. Eric Insurance Limited
  15. Factory Mutual Insurance Co. [5]
  16. Genworth Financial Mortgage Insurance Pty Ltd
  17. Greatlakes Insurance SE  [6]
  18. Guild Insurance Ltd
  19. Hallmark General Insurance Company Ltd
  20. Insurance Australia Ltd  [7]
  21. Insurance Manufacturers of Australia Pty Ltd
  22. LawCover Insurance Pty Ltd 
  23. Lloyd’s Australia Ltd  [8]
  24. Mitsui Sumitomo Insurance Co Ltd
  25. NTI Ltd
  26. OnePath General Insurance Pty Ltd
  27. QBE Insurance (Australia) Ltd
  28. QBE Lenders’ Mortgage Insurance Ltd
  29. RAA Insurance Ltd
  30. RAC Insurance Pty Ltd
  31. RACQ Insurance Ltd
  32. RACT Insurance Pty Ltd
  33. Sompo Japan Nipponkoa Insurance Inc [9]
  34. Southern Cross Benefits Ltd
  35. Sunderland Marine Mutual Insurance Company Ltd
  36. Swiss Re International SE
  37. The Hollard Insurance Company Pty Ltd
  38. The Tokio Marine & Nichido Fire Insurance Co Ltd
  39. Virginia Surety Company Inc
  40. Westpac General Insurance Ltd
  41. XL Insurance Company Ltd
  42. Youi Pty Ltd
  43. Zurich Australian Insurance Ltd


[1] On 1 October 2012 Vero Insurance Ltd changed its name to AAI Limited. On 1 July 2013 Australian Alliance Insurance Company Ltd, Australian Associated Motor Insurers Ltd, GIO General Ltd and Suncorp Metway Insurance Ltd ceased to carry on general insurance business in Australia and their general insurance businesses were transferred to AAI Limited.

[2] Previously known as Chartis Australia Insurance Limited

[3] AIOI NISSAY DOWA INSURANCE CO. LTD was placed in runoff from 1 January 2014. Aioi Nissay Dowa Insurance Australia Pty Limited (ADICA) is managing the runoff policies and claims from the old insurer and is conducting new business as a general insurer.

[4] On 1 November 2016 ACE Insurance Limited and Chubb Insurance Company of Australia Insurance merged to operate under one company called Chubb Insurance Australia Limited.

[5] Previously FM Insurance Company Ltd. Corporate name change effective 1 October 2014.

[6] On February 27 2017 Great Lakes Reinsurance (UK) Se changed its name to Great Lakes Insurance SE.

[7] On 1 August 2017 CGU Insurance Limited, Swann Insurance (Aust) Pty Ltd and WFI Insurance Limited transferred their operations to Insurance Australia Ltd (IAL). Their insurance and AFSL’s were cancelled as part of the transfer.

[8] For participating coverholders and claims administrators see page 3.

[9] Nipponkoa Insurance Co. Ltd and Sompo Japan Insurance Inc merged September 2014.