The General Insurance
Code of Practice
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Subscribers to the Code

Members of the Insurance Council of Australia (ICA) offering products covered by the Code must subscribe to the 2014 General Insurance Code of Practice.

Any other industry participants may also subscribe, and the ICA encourages all general insurers to adopt the Code.

The companies listed below adopted the 2014 General Insurance Code of Practice on June 30, 2015, unless an earlier date is noted below:

  1. AAI Limited [1]
  2. ACE Insurance Ltd
  3. AIG Australia Ltd [2]
  4. AIOI Nissay Dowa Insurance Company Australia Pty Limited (ADICA) [3]
  5. Allianz Australia Insurance Ltd
  6. Ansvar Insurance Ltd
  7. Assetinsure Pty Ltd
  8. Auto & General Insurance Company Ltd
  9. AVEA Insurance Ltd
  10. Berkshire Hathaway Speciality Insurance Company 
  11. Calliden Insurance Ltd
  12. Catholic Church Insurance Ltd
  13. CGU Insurance Ltd
  14. Chubb Insurance Company of Australia Ltd
  15. Commonwealth Insurance Ltd
  16. Credicorp Insurance Pty Ltd
  17. Defence Service Homes Insurance Scheme
  18. Factory Mutual Insurance Co. [4] - compliant from July 1, 2014
  19. Genworth Financial Mortgage Insurance Pty Ltd
  20. Great Lakes Re-insurance (UK) PLC
  21. Guild Insurance Ltd
  22. Hallmark General Insurance Company Ltd
  23. Insurance Australia Ltd
  24. Insurance Manufacturers of Australia Pty Ltd
  25. LawCover Insurance Pty Ltd - compliant from July 1, 2014
  26. Lloyd’s Australia Ltd [5]
  27. Mitsui Sumitomo Insurance Co Ltd
  28. MTA Insurance Ltd
  29. NTI Ltd
  30. OnePath General Insurance Pty Ltd
  31. Progressive Direct Insurance Pty Ltd
  32. QBE Insurance (Australia) Ltd
  33. QBE Lenders’ Mortgage Insurance Ltd
  34. RAA Insurance Ltd
  35. RAC Insurance Pty Ltd
  36. RACQ Insurance Ltd
  37. RACT Insurance Pty Ltd
  38. Sompo Japan Nipponkoa Insurance Inc [6]
  39. Southern Cross Benefits Ltd
  40. St Andrew’s Insurance (Australia) Pty Ltd
  41. Sunderland Marine Mutual Insurance Company Ltd
  42. Swann Insurance (Aust) Pty Ltd
  43. The Hollard Insurance Company Pty Ltd
  44. The Tokio Marine & Nichido Fire Insurance Co Ltd
  45. Virginia Surety Company Inc
  46. WFI Insurance Ltd
  47. Westpac General Insurance Ltd
  48. XL Insurance Company Ltd
  49. Youi Pty Ltd
  50. Zurich Australian Insurance Ltd


[1] On 1 October 2012 Vero Insurance Ltd changed its name to AAI Limited. On 1 July 2013 Australian Alliance Insurance Company Ltd, Australian Associated Motor Insurers Ltd, GIO General Ltd and Suncorp Metway Insurance Ltd ceased to carry on general insurance business in Australia and their general insurance businesses were transferred to AAI Limited.

[2] Previously known as Chartis Australia Insurance Limited

[3] AIOI NISSAY DOWA INSURANCE CO., LTD was placed in runoff from 1 January 2014. Aioi Nissay Dowa Insurance Australia Pty Limited (ADICA) is managing the runoff policies and claims from the old insurer and is conducting new business as a general insurer.

[4] Previously FM Insurance Company Ltd. Corporate name change effective 1 October 2014.

[5] For participating coverholders and claims administrators, please contact the FOS Code Compliance team or Lloyd's Australia Ltd.

[6] Nipponka Insurance Co. Ltd and Sompo Japan Insurance Inc merged in September 2014.