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FOREWORD
1. INTRODUCTION
2. OBJECTIVES
3. APPLICATION
4. BUYING INSURANCE
5. STANDARDS FOR OUR EMPLOYEES AND AUTHORISED REPRESENTATIVES
6. STANDARDS FOR OUR SERVICE SUPPLIERS
7. CLAIMS
8. FINANCIAL HARDSHIP
9. CATASTROPHES
10. COMPLAINTS AND DISPUTES
11. INFORMATION AND EDUCATION
12. CODE GOVERNANCE
13. MONITORING, ENFORCEMENT AND SANCTIONS
14. ACCESS TO INFORMATION
15. DEFINITIONS