General Insurance Code of Practice
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FOREWORD 1. INTRODUCTION 2. OBJECTIVES 3. APPLICATION 4. BUYING INSURANCE 5. STANDARDS FOR OUR EMPLOYEES AND AUTHORISED REPRESENTATIVES 6. STANDARDS FOR OUR SERVICE SUPPLIERS 7. CLAIMS 8. FINANCIAL HARDSHIP 9. CATASTROPHES 10. COMPLAINTS AND DISPUTES 11. INFORMATION AND EDUCATION 12. CODE GOVERNANCE 13. MONITORING, ENFORCEMENT AND SANCTIONS 14. ACCESS TO INFORMATION 15. DEFINITIONS
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© Insurance Council of Australia 2018
 
  • Home
  • About the Code
    • Types of insurance covered
    • Subscribers to the Code
    • Previous Codes
    • Useful contacts
  • For consumers
    • Making an insurance claim
    • Catastrophes
    • Financial hardship
    • How to make a complaint
  • For Service Suppliers
  • Governance and monitoring
    • Code Governance Committee members
  • Code FAQs