The General Insurance
Code of Practice
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AFCA replaces FOS from November 2018

On 1 November 2018, the role and responsibilities of the Financial Ombudsman Service (FOS) will be taken over by the new Australian Financial Complaints Authority (AFCA).

From this date, all references in the General Insurance Code of Practice 2014 to FOS will instead refer to AFCA.

AFCA will provide free, fast and binding dispute resolution to consumers and small businesses. Contact 1800 931 678 or https://www.afca.org.au

How to make a complaint

Information in this section provides an overview of the complaints process. It is recommended that anyone seeking to make a complaint reviews the Complaints section in the Code (Section 10) for full details.

You are entitled to make a complaint about any aspect of your relationship with an insurer.