The General Insurance
Code of Practice
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Lynelle Briggs AO


Lynelle worked as a public servant with the Australian Government for 31 years, during which time she was the CEO of Medicare Australia, Australian Public Service Commissioner and Deputy Secretary in the Department of Transport and Regional Services.  She also served in the Departments of Social Security, Treasury, Health and Ageing, and the Prime Minister and Cabinet. Since her retirement from the public service, Lynelle has chaired several committees and conducted various reviews and inquiries. 

She is a company director of the Australian Rail Track Corporation, chairs ASIO’s Audit and Risk Committee, and is also the Independent Project Facilitator for the Millers Point Accommodation Project. She also works with the Victorian Department of Human Services on child protection issues. Lynelle received the Order of Australia in the General Division in 2013 for her distinguished service to public administration, in particular for leadership and professionalism.

Andy Cornish


Andy Cornish has more than 40 years' experience in the insurance industry in Australia and overseas. He is an Independent Non-Executive Director of MLC Limited, Chair of the Risk Committee and a member of the Audit Committee, is a Member of the Board of Career Trackers Pty Ltd, Larapinta Connect Pty Ltd and Australia New Car Assessment Programme (ANCAP), and is a Responsible Manager of Asurion Pty Ltd. Andy, who has an MBA from Ashridge Management College, consults and advises various insurers in Australia.

Prior to retiring from executive life in June 2016, Andy was Chief Operations Officer at IAG and prior to that was Chief Executive Officer, Personal Insurance, IAG. He has also served as Chairman and President of the Insurance Council of Australia.

Brenda Staggs



Solicitor Brenda Staggs is Legal Aid NSW’s disaster response co-ordinator and insurance specialist. She is a member of the Financial Ombudsman Service’s Consumer Liaison Group and the Insurance Council of Australia’s Consumer Liaison Forum.

While studying law, Brenda worked as a senior claims officer with then-CU Insurance, and then practiced insurance litigation, specialising in major and catastrophic claims.

In 2009, she followed her passion for social justice and joined the Redfern Legal Centre, running the centre’s TAFE branch for six years. Following that, Brenda joined Legal Aid NSW. She is completing a bachelor of psychology with HONS.