The General Insurance
Code of Practice 2014
View Online Download the PDF


Subscribers to the Code

Members of the Insurance Council of Australia (ICA) offering products covered by the Code must subscribe to the 2014 General Insurance Code of Practice.

Any other industry participants may also subscribe, and the ICA encourages all general insurers to adopt the Code.

The companies listed below have adopted the 2014 General Insurance Code of Practice:

  1. AAI Limited [1]
  2. AI Insurance Holdings Pty Ltd
  3. AIG Australia Ltd [2]
  4. AIOI Nissay Dowa Insurance Company Australia Pty Limited (ADICA) [3]
  5. Allianz Australia Insurance Ltd
  6. Ansvar Insurance Ltd
  7. ANZ Lenders Mortgage Insurance Pty Ltd
  8. Assetinsure Pty Ltd
  9. Auto & General Insurance Company Ltd
  10. Berkshire Hathaway Speciality Insurance Company 
  11. Catholic Church Insurance Ltd
  12. Chubb Insurance Australia Ltd [4]
  13. Cover-More Insurance Services Pty Ltd
  14. Commonwealth Insurance Ltd
  15. Credicorp Insurance Pty Ltd
  16. Defence Service Homes Insurance Scheme
  17. Domestic & General Insurance PLC, Australia Branch
  18. Eric Insurance Limited
  19. Factory Mutual Insurance Co. [5]
  20. Genworth Financial Mortgage Insurance Pty Ltd
  21. Greatlakes Insurance SE  [6]
  22. Guild Insurance Ltd
  23. Hallmark General Insurance Company Ltd
  24. Insurance Australia Ltd  [7]
  25. Insurance Manufacturers of Australia Pty Ltd
  26. LawCover Insurance Pty Ltd 
  27. LFI Group Pty Ltd
  28. Lloyd’s Australia Ltd  [8]
  29. Mitsui Sumitomo Insurance Co Ltd
  30. NIB Travel Services (Australia) Pty Ltd
  31. NTI Ltd
  32. Open Insurance Pty Ltd
  33. OnePath General Insurance Pty Ltd
  34. PD Insurance Agency Pty Ltd
  35. Petsure (Australia) Pty Ltd
  36. QBE Insurance (Australia) Ltd
  37. QBE Lenders’ Mortgage Insurance Ltd
  38. RAA Insurance Ltd
  39. RAC Insurance Pty Ltd
  40. RACQ Insurance Ltd
  41. RACT Insurance Pty Ltd
  42. Sompo Japan Nipponkoa Insurance Inc [9]
  43. Southern Cross Benefits Ltd
  44. Sunderland Marine Mutual Insurance Company Ltd
  45. Swiss Re International SE
  46. The Hollard Insurance Company Pty Ltd
  47. The Tokio Marine & Nichido Fire Insurance Co Ltd
  48. Virginia Surety Company Inc
  49. Westpac General Insurance Ltd
  50. XL Insurance Company Ltd
  51. Youi Pty Ltd
  52. Zurich Australian Insurance Ltd




[1] On 1 October 2012 Vero Insurance Ltd changed its name to AAI Limited. On 1 July 2013 Australian Alliance Insurance Company Ltd, Australian Associated Motor Insurers Ltd, GIO General Ltd and Suncorp Metway Insurance Ltd ceased to carry on general insurance business in Australia and their general insurance businesses were transferred to AAI Limited.

[2] Previously known as Chartis Australia Insurance Limited

[3] AIOI NISSAY DOWA INSURANCE CO. LTD was placed in runoff from 1 January 2014. Aioi Nissay Dowa Insurance Australia Pty Limited (ADICA) is managing the runoff policies and claims from the old insurer and is conducting new business as a general insurer.

[4] On 1 November 2016 ACE Insurance Limited and Chubb Insurance Company of Australia Insurance merged to operate under one company called Chubb Insurance Australia Limited.

[5] Previously FM Insurance Company Ltd. Corporate name change effective 1 October 2014.

[6] On February 27 2017 Great Lakes Reinsurance (UK) Se changed its name to Great Lakes Insurance SE.

[7] On 1 August 2017 CGU Insurance Limited, Swann Insurance (Aust) Pty Ltd and WFI Insurance Limited transferred their operations to Insurance Australia Ltd (IAL). Their insurance and AFSL’s were cancelled as part of the transfer.

[8] For participating coverholders and claims administrators see page 3.

[9] Nipponkoa Insurance Co. Ltd and Sompo Japan Insurance Inc merged September 2014.